Aruba — Matthew and Anna Smillie, owners of the Aruba rentals company Aruba Villa Vacation Rentals, strive to meet every need for their vacationing customers and give them the best in personalized service. Recently they have received a spate of reviews that recognize the value of their outstanding customer service.
One guest loved the accommodations, but also wrote: “Most of all, the property managers Anna and Matthew were fantastic. They met us at the car rental facility and escorted us to the home. There were a few minor issues that they quickly resolved within minutes of emailing them (they live close by).”The Aruba accommodation agency has a policy of personally greeting visitors upon their arrival and showing them around their villas in Aruba. Matthew and Anna make sure they are accessible at any time to answer questions or resolve problems that may arise. These are services that many other agencies do not provide.
A family from Pennsylvania had a bad experience with another agency, writing: “Prior to working with Matthew and Anna, we had a terrible experience with other property managers in Aruba in locating rental villa to accommodate our needs; they were not interested in our needs…all they tried to do was push renting unacceptable or their own properties. Once we started working with Matthew and Anna, all our questions and concerns were promptly addressed and they made the search for accommodations easy.
They made sure all of our family needs were met. They met us upon arrival in Aruba, took us to the villa and made sure we were comfortable and even stocked some supplies in the fridge. Any inquires we had during our stay, they immediately responded and assisted. The house was great and certainly met our needs, thanks to Matthew and Anna.”
The staff at the Aruba vacation rentals company is particularly helpful to visitors in deciding which accommodations to rent, answering questions during the rental process, and helping to plan for your vacation.
A guest from Chicago wrote: “Matthew and Anna could not have been more helpful and kind. I must have emailed him at least 5 times prior to our arrival, and Matthew always got back to me right away. He answered all of our questions and was very helpful. They met us at the airport and we followed them to the house. They were kind enough to wait as we unloaded our suitcases, and they then showed us where the nearest grocery store was because we needed to buy food and diapers right away. They also made sure that our son had a crib, high chair and beach toys waiting at the house, which was great for him.”
Perhaps the visitors from Pennsylvania best sum up the Aruba beach villa agency experience: “If we ever go back to Aruba, the only property managers we will contact are Matthew and Anna. We had a great stay!”
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